Shipping policy

At UME COSME, we strive to provide a transparent and efficient shipping process. This policy applies to all orders within the USA. By shopping with us, you agree to the terms outlined below.

1. Shipping Costs

To provide the best value to our customers, we offer:

Standard Shipping

FREE on all orders within the USA.

Hidden Fees

There are no hidden processing fees or surcharges. The price displayed at checkout is the final price for delivery.

2. Delivery Time

Our estimated delivery time is calculated by adding the processing time to the shipping time.

  • Order Cut-Off Time: 2:00 PM (GMT-05:00) Eastern Standard Time (New York)

  • Processing Time: 1–2 business days (Monday–Friday)

  • Shipping Time: 3–5 business days (Monday–Friday)

  • Total Estimated Delivery Time: 4–7 business days

Please note: Orders placed after the cut-off time or during weekends and public holidays will be processed on the next business day.

3. Address Changes

We understand that mistakes can happen. You may request a change to your shipping address within 24 hours of placing your order.

Please contact us as soon as possible at support@umecosme.us

Once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

4. Order Cancellation

Before Shipment

You may cancel your order within 24 hours of purchase for a full refund.

After Shipment

Once an order has been shipped, it can no longer be canceled. Please refer to our Return Policy to request a return after receiving the package.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. Please allow 24–48 hours for tracking information to become available and update.

6. Packages Damaged During Transit

We take great care in packaging your order. If your package arrives damaged:

  • Report the issue within 7 business days of receiving the package by emailing support@umecosme.us

  • Include your order number and photos of the damaged packaging and/or products

After verification, we will provide a replacement or a full refund at no additional cost.

7. Missing or Lost Packages

If the tracking information indicates that your package has been delivered but you have not received it:

  • Contact the shipping carrier directly, or

  • Contact our customer support team within 7 days

We will assist you with filing a claim and locating your order.

Contact Information

If you have any questions regarding shipping, please contact our support team: